This Privacy Policy explains how qo123 collects, uses, stores, and protects your personal data. It applies to all registered players and visitors of the qo123 platform and is governed by the Republic Act 10173 — the Data Privacy Act of 2012 of the Philippines.
How qo123 protects your personal data every step of the way
256-Bit SSL Encryption
All data transmitted between your device and qo123 is protected by 256-bit SSL/TLS encryption. This applies to login sessions, payment processing, and any communication involving personal or financial information.
Secure Data Storage
Personal data is stored on secured servers with access restricted to authorised personnel only. qo123 applies the principle of least privilege — employees access only the data necessary to perform their specific role.
No Sale of Personal Data
qo123 does not sell, rent, or trade your personal data to third-party advertisers or marketers. Data shared with third parties is limited to what is strictly necessary for platform operations, payment processing, and regulatory compliance.
Philippine Data Privacy Act Compliant
qo123 operates under Republic Act 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations enforced by the National Privacy Commission of the Philippines. All data processing activities are registered accordingly.
Consent-Based Processing
Where your consent is required for data processing activities beyond the operational and legal minimum, qo123 will request it explicitly and separately. You retain the right to withdraw consent at any time without prejudice to gaming access.
Your Rights as a Data Subject
Under Philippine law, you have the right to access, correct, object to processing, erase, and port your personal data held by qo123. Requests are processed within fifteen (15) business days. See Section 8 of this policy for full details.
qo123 ("qo123," "we," "us," "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with our online gaming and sports betting services. This Privacy Policy describes in detail what personal information qo123 collects, why it is collected, how it is used, how long it is retained, and the rights available to data subjects under Philippine law.
This Policy applies to all personal data processed in connection with the qo123 website, mobile web interface, customer support channels, payment processing systems, and all other services offered under the qo123 brand. It applies to all registered players as well as unregistered visitors to the platform.
This Policy is intended to satisfy qo123's disclosure obligations under Republic Act 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations (IRR), and relevant PAGCOR regulatory requirements governing the protection of player data by licensed online gaming operators in the Philippines.
qo123 is the personal information controller responsible for all personal data collected through the platform. qo123 has designated a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012. The DPO is responsible for overseeing qo123's data protection strategy, ensuring regulatory compliance, and serving as the primary point of contact for data subject requests and inquiries.
Contact details for qo123's Data Protection Officer are provided in Section 13 of this Policy. All formal data subject requests must be submitted in writing, either via the in-platform support channel or by email to the address listed in Section 13.
qo123 collects personal data through multiple channels, including direct submission by the user during registration, KYC verification, and support interactions, as well as automatically through platform usage. The following table summarises the categories of data collected:
| Category | Data Types | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID type and number, selfie photo | Registration & KYC submission |
| Contact Data | Philippine mobile number, email address | Registration form |
| Financial Data | GCash/Maya account number linked for deposits/withdrawals, transaction history | Payment processing |
| Gaming Data | Game session logs, wager history, win/loss records, bonus usage, RTP data | Automatic — platform activity |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatic — server logs |
| Support Data | Live chat transcripts, support ticket content, complaint records | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, cooling-off periods, PAGCOR exclusion list matching | Account settings & regulatory checks |
qo123 does not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance. Specifically, qo123 does not collect religious affiliation, political beliefs, health records (beyond gambling harm indicators), or biometric data beyond selfie photos required for KYC matching.
The primary basis for processing your personal data is the performance of the contract between you and qo123 — namely, providing you with access to the online gaming platform, processing deposits and withdrawals, managing your account, and delivering customer support. Without processing the data described in Section 3, qo123 cannot deliver these services.
qo123 processes certain personal data to fulfil its legal and regulatory obligations under Philippine law and PAGCOR licensing conditions. This includes: age verification (21+), Know Your Customer (KYC) identity checks, anti-money laundering (AML) transaction monitoring, responsible gaming assessments, and mandatory reporting to PAGCOR and relevant law enforcement authorities where required by law.
qo123 processes certain data on the basis of legitimate interests, including: fraud prevention and detection, platform security monitoring, improving game offerings and user experience based on aggregated usage data, and maintaining business records. Where legitimate interests are relied upon, qo123 has conducted a balancing assessment confirming that such interests are not overridden by the data subject's privacy rights.
Where qo123 sends marketing communications — such as promotional offers, bonus notifications, and event updates — this is done on the basis of your consent as provided during registration or subsequently through account preferences. You may withdraw consent to marketing communications at any time through your account notification settings without affecting your ability to use the platform.
qo123 does not sell, rent, or trade your personal data. Data is shared with third parties only where strictly necessary and under contractual obligations of confidentiality and data protection. The categories of third parties with whom qo123 may share personal data include:
qo123 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with qo123's data disposal procedures.
qo123 implements a layered information security framework designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures in place include:
Under Republic Act 10173 (Data Privacy Act of 2012), all qo123 players located in the Philippines have the following rights with respect to their personal data. Requests to exercise these rights should be submitted to the qo123 Data Protection Officer (see Section 13). qo123 will acknowledge all requests within five (5) business days and complete processing within fifteen (15) business days:
Right to Access
You have the right to obtain from qo123 confirmation of whether your personal data is being processed, and if so, a copy of that data along with information about the purposes, categories, recipients, and retention periods applicable to it.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data held by qo123. Corrections to registered contact information (mobile number, email) must be accompanied by verification for security purposes.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you object to processing on legitimate interest grounds and qo123 has no overriding interest. This right is subject to qo123's legal retention obligations — regulatory records required under AMLA or PAGCOR regulations cannot be erased on request.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, subject to qo123's assessment of whether its compelling interests override yours.
Right to Data Portability
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (CSV or JSON), where the processing is based on consent or contract and is carried out by automated means.
Right to File a Complaint
If you believe qo123 has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
qo123 uses cookies and similar tracking technologies to enable platform functionality, maintain session states, and analyse aggregate platform usage patterns. The following categories of cookies are used:
qo123 does not deploy third-party advertising cookies or allow external advertising networks to place tracking cookies on the platform. Cookie consent is managed through the cookie preference centre accessible on first visit and through account settings thereafter. Strictly necessary cookies do not require consent under Philippine law and qo123's legitimate interest assessment.
qo123 services are strictly for individuals aged twenty-one (21) years and above, as required by PAGCOR regulations. qo123 does not knowingly collect personal data from individuals below the age of 21. Age verification is conducted during account registration and prior to permitting any gaming or financial activity.
If qo123 becomes aware that personal data has been submitted by or on behalf of a person under 21 years of age, it will immediately suspend the associated account, delete all collected personal data, and report the incident to PAGCOR in accordance with licensing obligations. Parents and guardians who believe a minor may have accessed qo123 services should contact the qo123 Data Protection Officer immediately.
Where personal data is transferred to service providers or infrastructure partners located outside the Philippines — for example, cloud hosting providers operating data centres in other jurisdictions — qo123 ensures that appropriate safeguards are in place prior to such transfer. Safeguards include: standard contractual clauses, data processing agreements containing Philippine Data Privacy Act-equivalent protections, and transfers only to jurisdictions assessed as providing an adequate level of data protection.
qo123 does not transfer player personal data to any jurisdiction that lacks adequate data protection safeguards without the explicit written consent of the data subject, except where required by applicable Philippine law or a PAGCOR regulatory directive.
qo123 may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law, regulatory requirements, or platform functionality. Material changes — those that significantly affect your data subject rights or how your personal data is used — will be communicated to registered players via their registered email address at least seven (7) days before taking effect.
Non-material changes such as formatting improvements, typographical corrections, or clarifications that do not alter data subject rights will take effect immediately upon publication. The effective date at the top of this Policy will be updated on every revision. Continued use of qo123 following notification of changes constitutes acceptance of the revised Policy.
For all data subject requests, privacy inquiries, complaints, or consent withdrawals, please contact the qo123 Data Protection Officer:
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By using qo123, you agree to this Privacy Policy and our Terms & Conditions.